Cancellations and Returns
Welcome to SSKSpices Website (www.sskspices.com). This website is operated and managed by SSK Enterprises (referred to as “we” or “us” or “our”). By using our Website it shall be deemed that you accept the terms and conditions (“the Agreement”) and certify that you are above the age of majority.
Cancellations & Returns Policy
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are damaged or not as per your original order, please return the product/s in its original packing along with a remark within 7 days of delivery. Customers have to arrange for reverse shipping with the available courier services and ship it to our address (the details of which are provided in the “Contact Us” section of the website).
All damaged item or items not as per your order that are to be returned must be accompanied by a copy of the original receipt/invoice, and in unopened, saleable condition, otherwise the same will not be taken back. Please note that we cannot offer exchanges or refunds on any sale of any opened or used products.
Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your request to be processed. You will be contacted once your return is complete.
If we have delivered the wrong product, then it will be the responsibility of the customer to inform us within 2 business days, either by sending a mail or by contacting our customer care cell (the details of which are provided in the “Contact Us” section of the website). Please return the product/s in its original packing along with a remark within 7 days of delivery. Please note that the courier expense will be borne by us and after confirmation, the original product will be dispatched in 4-5 business days.
Cancellation of an Order
We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and you shall be informed of the same.
If you have placed an order for a particular product twice by mistake and you would like to have a refund of one transaction, then you need to inform us regarding the same within 2 business days either by sending a mail or by contacting our customer care cell (the details of which are provided in the “Contact Us” section of the website) before the order is shipped. Please note that the courier expense will be borne by you and a penalty of 3% will be levied if you inform us after the order is shipped. The amount will be refunded in 7-8 or as per Individual bank policies which will dictate when this amount is credited to your account.